When I first saw this quote, immediately it made me think about how modern B2B marketing is no different. We use data analytics to closely evaluate and give lift to what we’ve created in order to move forward. You never know what’s around the corner, so B2B marketers have to do our best to look back on what we’ve done in the past in order to get insights for the future.
Now I’m not a surfer – but I can feel the fear and exhilaration in this BIG WAVE.
But what’s the connection between B2B marketing and big waves?
To answer that question, I am reminded of a key theme from last week’s ITSMA Marketing Leadership Forum in Napa, CA. That is: as marketers, we are all experiencing a BIG WAVE of change.
Out of the gate, we were welcomed by ITSMA CEO, David Munn, and put to the challenge, “Are you ready to ride the Big Wave?” (No fear, there were no real waves involved). B2B marketing is one of the fields that constantly changes, and our current way of thinking is not immune to this. Modern B2B marketing is undergoing a shift that caters every aspect to the customer. Increasingly, we can see that the customer is becoming more self-directed and that there are a greater number of channels to engage them in. There are far more systems to enable engagement, measurement, and personalization than ever before, as well as a wide variety of ways to measure and analyze our data.
This may seem overwhelming and a HUGE challenge – but exhilarating if you can ride the wave!
To successfully ROCK this wave, marketing organizations need to bring their A+ game to the table and above all else: not be afraid of this wave of change.
Immediately I thought to myself, “I’m IN!”
So what does this model surfer look like?
Key characteristics – as shared by Munn – include:
- Change MORE than just marketing.For marketing to thrive (and ride), there’s a wide influence of change required within an organization. Understanding the roles and alignment between sales, marketing, products, operations and other key groups is essential.
- Drive to growth.While I see this visible in many of the organizations we work this – I presume it’s not ubiquitous. Marketing must have accountability for revenue across the whole buyer lifecycle.
- Move from tracking activities to predicting behavior.As social media scientist and writer for Hubspot, Dan Zarella so wisely says: “Marketing without data and technology is like driving with your eyes closed.” With the holy grail of data and technology, we can truly predict outcomes by smartly leveraging today’s best-in-breed technology solutions with data scientists who translate that data into stories.
- Expand the sphere of engagement, not just discrete touch points.Instead of limited moments of engagement; focus on the total customer experience. This could not be more true as campaigns are all about moments in time. But the customer experience is about a lifetime of engagement. We need to consider breaking the habit of investing our most valuable time and resources on acquisition, and instead focus as heartily on nurturing relationships with prospects and customers.
- Nurture relationships – NOT JUST LEADS.We must not forget that we are marketing to human beings. They are looking for trusted advisors to help move their business (and their own careers) forward. We need to engage and develop the entire relationship with that point in mind.
Of course, these items are all easier said then done.
So what are some actionable steps you can take to rock the wave?
ITSMA’s SVP of Research and Thought Leadership, Julie Schwartz, shared her recommendations to meet the challenge:
- Foster a culture of accountability!This isn’t a three or six month transformation – this is a long-term investment. Don’t look for a quick hit since this can take up to three years or more for large enterprises.
- Build trust in marketing and data.Then build even further trust by showcasing a compelling story to inform the data. CEOs want to know about their customers, and they want data to back up this point of view.
- Create business value – BEYOND campaigns and leads. Marketers who think in increments of campaigns and leads will quickly “wipe out” when the wave hits. Rather, FIRST focus on building relationships with customers. This will foster brand value and ultimately support revenue.
What other recommendations do you have from your organization to ready us for this BIG WAVE?