Sales and marketing teams are often at odds, blaming each other for a loss of revenue or lack of success. In the Playground Rules for Sales and Marketing Teams event presented by the Marketing Automation Institute (MAI), I was on a panel of industry leaders including Brian Hansford, Account Director—Marketing Automation, Heinz Marketing and Alex Shootman, Chief Revenue Officer, Eloqua that was moderated by Jay Hidalgo, President of The Annuitas Group. Together, we explored what it takes to get sales and marketing aligned to work (and play) well together—and what to expect along the way.
All of us on the panel agreed that in today’s market, the focus should be on buyers—what they need and how they want to buy. With 70% of the buyer’s journey now happening before sales is even engaged, sales and marketing alignment is not an option; it’s a requirement. It is not surprising that top performing organizations where sales and marketing effectively collaborate are seeing improved performance and increased revenue. How do they accomplish this? Following are the top three insights for businesses striving to align sales and marketing efforts:
1. Employ these 5 practices that companies with great alignment share
- Establish a common understanding of knowledge, vocabulary and goals.
- Understand that buyers go through a journey and that sales and marketing both need to work with them through the journey.
- Ensure that sales and marketing each know their role—as if in a partner dance; each should know who is leading and who is following at each stage in the buyer’s journey.
- Commit to clean data.
- Employ a common set of metrics and joint reporting.
That’s the big-picture overview. Following are a few of the finer points that can help you be successful as you put these practices into play.
2. If you meet resistance, start small
When you are first aligning sales and marketing, you don’t have to bite off the whole organization at once. If you are meeting resistance, try piloting with a specific region. Once there’s proof that marketing’s efforts are advantageous to the sales process, the rest of your organization will get on board quickly.
3. Softer metrics can help you gain traction
When you hear anecdotes about sales enablement tools that help close the deal, make sure to capture and share the enthusiastic feedback. (I gave an example of how my agency helped CenturyLink analyze target audience needs to inform a custom demand gen solution. When one prospect immediately agreed to a meeting and actually brought the tool we created to the meeting, it was evident that marketing helped sales gain both access and credibility. This went a long way toward speeding adoption.)
The good news is that alignment is within reach for your organization! The practices outlined here are very achievable when you start small and remain committed to the process. Our panel suggested that you keep in mind the Steven Covey quote “Light is the greatest disinfectant in nature and business” as you investigate opportunities to maximize the impact of sales and marketing collaboration.
Want the full download? You can listen to the entire Playground Rules for Sales and Marketing Teams conversation any time.